End-of-Life Policy for True Protection Versions

True Protection by Jag follows a structured end-of-life (EOL) policy to ensure that all users receive the latest security protections and features. Understanding this policy helps you plan upgrades and maintain continuous protection.

Version Lifecycle Stages

Active Support: Full feature development, bug fixes, security patches, and signature updates. This is the current major version.
Extended Support: Security patches and signature updates only. No new features or non-security bug fixes. Lasts 12 months after a new major version is released.
End of Life: No further updates of any kind. The software continues to function but receives no new signatures, engine updates, or patches. Protection effectiveness degrades over time.

Current Version Status

Version 4.x: Active Support (current major version)
Version 3.x: Extended Support (signature updates only)
Version 2.x and earlier: End of Life (no updates)

Upgrading from EOL Versions

If you are running an end-of-life version, we strongly recommend upgrading to the latest version as soon as possible. Your settings and license will be preserved during the upgrade. Navigate to tpjsecurity.com/downloads to download the latest version, or contact support at [email protected] for upgrade assistance.

EOL Notifications

True Protection displays in-app notifications 90 days before a version reaches end of life, with reminders at 60, 30, and 7 days. Enterprise administrators receive email notifications and can view version status across their fleet in the Management Console.