Resolving Conflicts with Other Security Software

Resolving Software Conflicts

Running multiple security products simultaneously can cause performance issues, false positives, and system instability. True Protection by Jag is designed to be your primary security solution and may conflict with other antivirus or firewall programs.

Symptoms of Security Software Conflicts

• Extremely slow system performance
• Frequent application crashes or freezes
• Protection modules failing to start
• Excessive false positive detections
• Blue screen errors on Windows

Common Conflicting Software

• Other antivirus programs (only one active antivirus should run at a time)
• Third-party firewall applications (if using the True Protection firewall)
• System optimization tools that modify security settings
• VPN software that includes its own firewall component

Resolution Steps

• Step 1: Identify the conflicting software. Check the Windows Event Viewer or macOS Console for error messages mentioning security product conflicts.
• Step 2: Uninstall the conflicting security software through your operating system settings. Simply disabling it may not be sufficient.
• Step 3: Restart your computer after removing the conflicting software.
• Step 4: Verify that all True Protection modules are active by checking the dashboard protection status.

If you must run a complementary security tool alongside True Protection, add mutual exclusions in both products to prevent them from scanning each other.